TruPerception/Melissa DeLay Workshop - What to Say When Things Go Wrong

TruPerception/Melissa DeLay Workshop - What to Say When Things Go Wrong Bad things happen. Good communicators know how to deliver unpleasant news and still preserve their reputations. If you panic at confrontations, are stressed about telling a client “no” or are terrified of sharing disappointing news, this workshop is for you. You’ll leave with the tools and language needed to address even the most difficult situations without coming off as the bad guy. Cost: $35 each, includes boxed lunch.